|Price Match Guarantee||AmScope is committed to providing you with quality microscopes and accessories at the best prices. However, if you should find the same new product advertised elsewhere for a lower price within 30 days after your purchase, we will gladly match our competitor's price.|
|Money Back Guarantee||AmScope offers 14 days to test your purchase. This trial period begins the day you take receipt of the item. If you are not satisfied within these seven days, you may return it to us for a full refund, less our actual, original shipping and handling cost. We know buying without seeing and touching can be uncomfortable. That's why we make shopping as low-risk as possible.|
|Warranty||Our microscopes and accessories are manufactured under the strict guidelines established by ISO 9001: 2000 Standards. All our products come with years of warranty.
|Purchase Instruction||If you know what to order, please order the item(s) directly online. If you need help, please call us Monday - Friday 8am - 6pm PST. We will direct you to the right item(s) with model #(s) and link(s). If you call after hours please leave a message, including your daytime phone number so we may return your call. Otherwise, please fax or email us the model #(s) of the item(s) in question. We charge $19.98 to $29.98 for the modification of microscope power supplies other than 110V/60Hz if modification is available on the unit. Please send email for a quotation of the items you are interested in.|
We accept Paypal payments, major credit cards, money orders/cashier's checks, company/personal checks and bank transfer.
|Return Policy||AmScope has a 14-Day Return Policy. You have seven days from receipt of your purchase to test the item. If you are not satisfied with the product, please return it within the seven days in its original box and packing. Returns after 14 days are not permitted. We will refund your entire purchase price, less our actual original shipping and handling costs. You must email us with a written request for a return material authorization number (RMA#). You need to include in this email a detailed note on the reason(s) for the return, the model number of the product and your invoice number. Once you receive an RMA# from our offices, you may return the item. Without an RMA# your item will be returned to sender COD. Once the product is received at our facilities, it will be processed by our Returns & Exchanges department. It must be received back in the same, NEW condition with all original packing material and accessories that it was originally shipped in order to receive a full refund less shipping and handling cost. If this is not the case, a re-stocking fee will be assessed. Customers are responsible for all return shipping fees. If you think you receive an item in a defective condition, you must claim within 14 days. After 14 days, your purchase will be automatically covered by our warranty service.|
We employ more than one full time staff in our online customer service department to reply to the hundreds of customer emails we receive per day. We continually make an effort to provide quick and informative service. However, this response time is dependent on the availability of the information you request and if the information you provided is complete. On most requests you should have a reply from us within 24 hours, if not quicker. You will receive a much faster response if you include the model #s or invoice #s of the items in question in your email and always quote previous emails back when you reply. If you do not receive a reply from us within 24 hours, please be patient. We do receive one or two "failure notice" for email delivery at times. Possible reasons include:
Customs duties and brokerage fees might be applicable for some countries. All duties and brokerage fees, if any, are the buyers' responsibility. Please contact the Customs Office of your country to find the rate.
- Custom orders that are specially made according to buyers' requirements need to be paid before manufacturing and are not returnable.
|Call Toll Free (888) 950-2888
Monday-Friday 8:00am-6:00pm PST International: (909) 393 9488
a division of iScope Corp, USA